We are currently using SCCM remote tool to access our desktops when doing support. I wanted to see what everyone else was using at their locations?
We are using DameWare for support.
We are also using SCCM for most of our management. We also utilize a Meraki client on some machines and then the Windows built-in Remote Desktop if necessary.
We use KACE - it has a built in tool called Expert Assist. I've also used Bomgar in the past, it's by far my favorite. Team View and VMC also work okay.