Here's a list of our Satisfaction Survey questions:
How would you rate your overall service response time:
-Excellent -Satisfied - Somewhat satisfied - Not satisfied
How well did the servicing agent demonstrate that they understood your issue?
- Extremely well - Reasonably well - Understood somewhat - Did not understand the issue
Did the servicing agent communicate with you throughout the process?
- Communicated extremely well - Communicated reasonably well - Communicated somewhat - Did not communicate with me on this issue
How would you rate your overall service experience on this issue?
- Highly satisfied - Satisfied - Somewhat satisfied - Not satisfied