We have some county employees (not Agents) who need to be aware of any service requests submitted by anyone in their department. We cannot depend on our Active Directory Supervisor/Manager value to define that association, so the My Employee Tickets won't work for them.
Also, over time, some of our Agents need to post time to tickets not assigned to them.
We are encouraging these people to use My Watched Tickets to manage a list of these tickets.
I've defined routing rules to auto-assign staff as a Watcher for tickets coming from their respective department staff members.
This has been well received by our users and technical staff.